User Manual
This user manual is designed for service providers who are familiar with existing SHIP functionality. It offers a comprehensive overview of the WA Homelessness Portal’s two main components: SHIP-WA upgrades and the Find My Way Portal. It includes detailed instructions on utilizing the SHIP upgrades and provides an overview of the Find My Way Portal, enabling service providers to effectively assist clients navigating the portal.
WA Homelessness Portal User Manual
Videos
We recommend you start by watching the videos – it’s quite possible that these are all you need to get started particularly if you follow along in the training environment. You can learn at your own pace and push buttons, safe in the knowledge you won’t break anything in the real SHIP environment. The Find My Way Portal and the new SHIP-WA modules are interlinked, thus there are many ways you can get started on your learning journey. We recommend watching the Find My Way Public Portal video first then we’ll let you choose your own adventure – see the diagram below for some possible adventures
Find My Way – Public Facing Portal
The Find My Way Public Portal allows individuals to search for services or browse all services available to people that are experiencing or at risk of homelessness in Western Australia. Users who are identified as sleeping rough and not currently connected with a service are able to make a request for extra assistance that is sent to the Homelessness Services Connector.
Watch the video for more information
SHIP – Electronic Referrals
All SHIP-WA users can refer their clients electronically to other SHIP-WA services. These referrals are triaged and then either accepted or declined by the receiving service. A referral can include other information including a Common Engagement Tool, other linked client records, client files (like notes and alerts) and other uploaded documents.
Watch the video for more information
SHIP – Common Engagement Tool
The Common Engagement Tool (CET) is a standardised assessment form designed to capture information about client circumstances and needs. A CET is visible on the Persons Details page in SHIP and can be attached to a referral. A client with a Find My Way Account will be able to view and comment on their CET in the Find My Way portal if they are connected to a service in SHIP.
Watch the video for more information
Find My Way – User account
A Find My Way user can create an account and connect to a service provider in SHIP. Once connected, they can choose what information they wish to share with the service provider in SHIP. They will also be able to view and comment on information written about them (e.g. the Common Engagement Tool)
My Story in My Words is a key feature of the Find My Way user account, an individual can type their story once and consent to share it with any services they are connected to. They can update it at any time and this will automatically populate in the persons details page in SHIP. They can also withdraw their consent to share with a service at any time.
Watch the video for more information
SHIP – connecting with Find My Way user account
A FMW user who has created an account can connect with a service provider in SHIP. This links the persons details in SHIP to their details in Find My Way. To do this, the FMW user and service provider need to be in contact and share a connection code. Once connected, information is shared between the two platforms relating to:
- Persons Details – one way from FMW to SHIP
- My Story My Words – one way from FMW to SHIP
- Referrals – one way from SHIP to FMW
- Common Engagement Tool – two way FMW to SHIP and SHIP to FMW
Watch the video for more information
SHIP – Service Details
A SHIP-WA user with a Coordinator Role can initially input then update or edit their service information in SHIP. This information will automatically populate in Find My Way and the vacancy and referral modules in SHIP. This needs to be completed before a service can update their vacancy availability in SHIP.
Watch the video for more information
SHIP – Vacancy management
All SHIP-WA users will be able to update their vacancy availability and search for accommodation vacancies across WA.