The following authorisation forms are available for download.
- Add, Remove and Edit User Accounts
- Access Client Records and Unlock Notes
- Coordinators to Unlock Client Records
If you are unsure of how to complete the forms or have any questions, please call Online Applications Support on:
- 1800 627 191 Option 1 (SHIP/CIMS)
- 1300 366 516 (SRS)
- 03 9486 7487
Add, Remove and Edit User Accounts (SHIP/CIMS/SRS)
If your agency is not in a position to add, remove, or edit user accounts for accessing applications, you may ask Online Applications Support to do this for you.
Authorisation Form to Add Remove and Edit User Accounts (January 2021)
Be sure to have the form signed by the authorised person at your agency.
- Fax Completed form to Online Applications Support at (03) 9486 9344; or
- Scan and email to [email protected]
Access Client Records and Unlock Notes (SHIP/CIMS/SRS)
Access Client Records. If your agency would like an issue investigated you must give permission to Online Applications Support at Infoxchange to access your client records
Unlock Notes. If your agency would like to unlock Notes you must give permission to Online Applications Support at Infoxchange to access and unlock notes. We will not delete the not for you but rather unlock the notes etc…
Authorisation Form to Access Client Records and Unlock Notes (January 2021)
Be sure to have the form signed by the authorised person at your agency.
- Fax completed form to Online Applications Support at (03) 9486 9344; or
- Scan and email to [email protected]
Coordinators to Unlock Client Records
If you wish to have functionality configured so Coordinators have the ability to unlock client records themselves. Please note there is a cost involved
Authorisation Form for Coordinators to Unlock Client Records (December 2020)
Be sure to have the form signed by the authorised person (Account Contact) at your agency.
- Fax completed forms to Online Applications Support at (03) 9486 9344; or
- Scan and email to [email protected]